Warranty Terms & Conditions
Please read the following warranty terms and conditions carefully before making a claim.
1. Warranty Period
The warranty period for each product is as specifically mentioned against the relevant item on the invoice, product page, or warranty documentation.
Where a one-year warranty is provided, the warranty period shall be calculated according to the terms stated at the time of purchase.
2. Warranty Provider
Unless otherwise stated, the warranty provided for products sold by Pettah Computers is covered by the manufacturer, authorized distributor, supplier, or their authorized service agent.
The applicable warranty terms may vary depending on the product and manufacturer.
3. Original Invoice Required
The original invoice or valid proof of purchase must be produced when making a warranty claim.
Serial Number & Seals Intact
The product's serial number, warranty seal, labels, and identification markings must remain intact and legible. Products with altered, removed, or damaged serial numbers may not be eligible for warranty service.
4. Carry-In Warranty Service
Warranty service is provided on a carry-in basis, unless otherwise specified.
Customers are responsible for bringing the defective product to the relevant authorized service center or warranty service provider for inspection, repair, or replacement.
Any transportation or delivery costs associated with sending or collecting products for warranty service may be the responsibility of the customer, unless otherwise agreed.
5. Inspection, Repair & Replacement
All products submitted for warranty claims are subject to inspection by the manufacturer, authorized service center, supplier, or their authorized agent.
Where a valid manufacturing defect is confirmed, the warranty provider may, at its discretion:
- Repair the defective product;
- Replace the defective product;
- Replace it with an alternative product of similar specifications or value, where the original product is unavailable; or
- Provide another remedy in accordance with the applicable warranty terms and legal requirements.
6. Repair or Replacement Time
Repair or replacement may require up to 15 working days, depending on the availability of spare parts, replacement stock, technical inspection, and the warranty provider's procedures.
7. What Is Covered
The warranty covers manufacturing defects and defects arising under normal and intended use of the product, subject to the specific terms and conditions provided by the manufacturer, supplier, or authorized service provider.
8. What Is Not Covered
The warranty does not cover damage or defects resulting from:
- Physical damage, accidental damage, scratches, cracks, dents, or burn marks;
- Bent, broken, or damaged pins, connectors, ports, or components;
- Liquid damage, including spills of water, food, or beverages;
- Damage caused by electrical faults, power surges, lightning, or improper voltage;
- Unauthorized repairs, modifications, tampering, or improper installation;
- Misuse, negligence, improper handling, or use contrary to the manufacturer's instructions;
- Damage caused by fire, floods, natural disasters, or other external events;
- Normal wear and tear or cosmetic damage that does not affect the product's functionality;
- Damage caused during transportation after the product has been delivered to the customer.
9. Return & Exchange
Any return or exchange request must comply with our Return & Refund Policy.
Where a return or exchange is approved, the product must be returned with the original invoice, packaging, accessories, and all included items, subject to inspection.
Approved returns may be subject to exchange, repair, replacement, refund, or another appropriate remedy, depending on the reason for the return, the condition of the product, the applicable warranty, and relevant consumer protection requirements.
View Return & Refund Policy10. Important Note
Warranty approval is subject to inspection and confirmation that the reported fault is covered under the applicable warranty terms.
These Warranty Conditions do not limit any rights that customers may have under applicable consumer protection laws.
Pettah Computers reserves the right to update these Warranty Conditions when necessary.
Have Questions?
If you need details about claiming a warranty, contact us.